ITeC has always been a technically focused organisation. As a consequence we have some of the best research and development capability of any organisation in our field. We can deploy these resources to isolate and repair when required. However, our R & D and field repair capability was always confined to Sydney and Melbourne.

In 2005, we developed a partnership with Toll Priority Techserv, the technical courier division of the Toll Group. Now we have coverage at over 500 locations Australia wide for technical swaps, delivery and on-site installation.

We offer

• Executive Call Centre
• Electronic Call Lodgement
• Level 1 Technical Field Service (swaps, preventative maintenance and minor repairs)
• Replacement stock pools in strategic locations
• On site installation, module swap, configuration and test
• Back at base technical and higher level repair
• Australia wide coverage

Now, simple module swaps, installations or whole unit swaps can be enacted easily through ITEC without the need for multiple subcontractors. Calls are simply logged either electronically or direct to the Call Centre and the whole process is managed by ITEC, to agreed SLA’s, with ITEC’s attention to detail and reporting from end to end along the process.

With our partners Toll Priority Techserv, technical couriers are dispatched with replacement parts or units and the maintenance call is performed. Damaged parts and units are returned to ITEC in Sydney or Melbourne for repair and the spare parts pool is restocked; ready for the next maintenance call.

All calls are traceable every step of the way by a web based track and trace system. This system is accessible by password and integrates both the ITEC and Toll systems so any part or job, are never lost from view.