At ITeC we manage inventory for overseas parts suppliers, major IT Services companies as well as our own WorkVentures Computer Reuse Division. Our warehouse is 1800sq meters and houses over 1,000,000 parts, all bar-coded and managed on a daily basis.

Inventory Management customers receive regularly audited inventory assessments and reports.

Vendor Owned Inventory

The objective for any service company is to maximise service levels but minimise support costs. These 2 key elements go hand-in-hand resulting in an ongoing balancing act. There are many areas within service that can be focused on in achieving the right balance thus maintaining healthy margin and repeat contracts, including engineering efficiency, first line call diagnosis, logistics overheads and inventory costs to name a few.

Inventory costs are without doubt one of the most undesirable and most costly elements and until recently have been unavoidable. Today however, the concept of Vendor Owned Inventory (VOI) is available and having a significant impact on the support costs previously incurred by service companies.

The concept is easy. Make the supplier of the parts responsible for planning, management and distributing of the parts to meet your contracted SLA. ITeC is able to provide this service. As a supplier of repairs and service parts, it is our business to own, hold and distribute inventory. VOI is not limited to the supply of parts; it can include the whole element of the parts demand cycle, including the reverse logistics flow.