The ITeC quality system has been continuously registered through JAS-ANZ since 1994. We currently maintain ISO9001:2000 accreditation and are routinely audited by QMS Ltd.

All work performed by ITeC is managed through processes and procedures with an underlying system of continuous quality improvement. ITeC is attuned to the understanding that customer satisfaction is paramount, but also that customer dissatisfaction and bad perceptions can be extremely damaging to customer relationships. For this reason ITeC fully reviews each contract and purchase order to ensure that each customers needs are identified and then these are provided to our staff as customer requirements. We also allocate an Account Manager to each customer ensuring information is duly communicated to the customer and staff involved in the repair and logistics processes.

The implementation of systems to enable continuous quality improvement has provided ITeC with a high level of market competitiveness. Our logistics and repair procedures and processes are streamlined to maximise the use of available resources, thus reducing operating costs and handling times.

Continuous quality improvements coupled with meeting our customers’ expectations enables ITeC to provide the right output at very competitive prices.