Our approach to staging and rollouts follows a strict combination of project management philosophies combined with tight subcontractor management.

Whether the scale is larger and involves 1000 installations Australia-wide or it is something more modest, we have the capability to deliver on time and on budget.

Staging can be either “hot” or “cold.” With our PC ReUse business ITEC manages the decommissioning, refurbishment and distribution of 5,000 personal computers annually to locations all over Australia. The software template is set and the staging occurs in our Mascot premises.

With more complex rollouts, a combination of structured communications programmes, logistics engagement and subcontractor deployment may require the attention of a full time Project Manager and Project Office. Installation locations are amalgamated into hubs dependent on the geographical spread and the complexity of each installation. The same installation crew is trained and implements a geographic region so as to maintain both consistency and quality standards. Several geographic regions may have crews installing hubs at the same time.

Installation follows a documented process that has been signed off by the client. A site visit is conducted of all locations to agree the implementation and any out of scope requirements. With the process blueprinted and specific site requirements agreed; each location is installed to specification; completion requiring a signature to agree handover.

All the planning and preparation work on any rollout requires a step by step preparation plan. We look at a communications strategy; hub selection and allocation; logistics aligned to coordinate with the manufacture of product; we co-ordinate at a staging centre all product for a site as well as looking at a risk management strategy to minimise the likelihood of a breakdown in the rollout plan and the installation process. There may also be the need to develop custodial training for the end user in refilling consumables, unclogging a printer, rebooting and general troubleshooting.

Finally a quality plan is structured which audits a percentage of implementations to ensure that the expectations of the customer are being met and hopefully exceeded. This quality process includes regular monitoring of the project; including the timeliness of the rollout, successful implementations, breakdowns and the following recoveries. Regular reviews are conducted with clients, suppliers and subcontractors to ensure we are all on track and any breakdowns in the process are rectified in a timely manner.

Our skill in project management is about being attentive to what is going on in a project.

“We can't change the direction of the wind, but we can adjust our sails to always reach our destination.”